If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.ģ.3. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of the quotes you request and your transactions.ģ.2 We do not knowingly collect or store any personal information about children under the age of 16. We use this data, to obtain quotes for loans. The personal information we may collect when you use the Services includes your name, address, email address, telephone number, date of birth, income, expenditure, age and details about your home together with details of your financial information, for example, bank account or payment details. What personal information do we collect?ģ.1. This allows us to understand the suitability of products purchased and improve our Services.ģ. From our lenders – If you obtain a loan from one of our lenders who offer products via our Site then they may send us information they hold relating to the product(s) you have purchased. We will collect this information from you through the Phoenix website, mobile applications or other similar devices, channels or applications operated by us (known as the “Sites”).Ģ.2. From you - Most of the personal information we collect will be direct from you when you use the Services. How do we collect personal information?Ģ.1. If you have any queries relating to our use of your personal information, if you want to contact our data protection officer or if you have any other related data protection questions, please contact our Data Request Team at or write to our Data Controller at our registered address: Phoenix Financial Consultants Limited, Suite 2.8 Monument House, 215 Marsh Road, Pinner, England, HA5 5NE.Ģ. ![]() Phoenix is the data controller in relation to the processing of the personal information that you provide to us when you use our Services. Phoenix Financial Consultants Limited (‘Phoenix’) (company number 07436334) is an FCA authorised credit broker operating in the UK. To make enquiries or exercise any of your rights as set out in this Privacy Policy, please contact our Data Controller at Who are we? We will only hold your personal information for as long as necessary to fulfil the purposes for which we hold that personal information. For certain purposes set out in section 5 below, we may share your personal information with members of our Group, our lenders, service providers and regulatory or governmental bodies. The main reason we process your personal data is to provide you with the Services that you request from us (see section 4 below). ![]() If you don't agree to these terms, please stop using the Sites immediately. Use of our Sites is subject to the terms of this Privacy Policy and our Terms of Use. the rights and choices you have when it comes to your personal information.who your personal information is shared with and.where we collect your personal information from.This Privacy Policy explains how we use your personal information including the following: We are committed to protecting your personal information when you use our Site and we want you to be confident that your personal information is safe and secure with us. ![]() You must not use this website or our Services if you do not accept this Privacy Policy or our Terms of Use.īelow is a summary of some key terms of this Privacy Policy. We recently reported on the CFPB’s proposed order against Portfolio Recovery Associates, LLC, another debt collection company, accusing it of similar failures to substantiate debts before attempting to collect.Please read this Privacy Policy carefully.Under the terms of the order, Phoenix must pay over $1.67 million in penalties, refund amounts paid on unverified debts, and cease unlawful collection and reporting practices. ![]() According to the order, Phoenix allegedly failed to conduct reasonable investigations of disputed debts and sent collection letters to consumers who had disputed the validity or accuracy of their purported debts, which led to inaccuracies on consumers’ credit reports.The CFPB issued a consent order against medical debt collector Phoenix Financial Services, LLC for allegedly violating the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, and the Consumer Financial Protection Act of 2010 by continuing attempts to collect on debts after patients had disputed the validity of the debts.
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